One of the main advantages of Salesforce in your business is associated with the fact that everything is prepared to adapt to the way you work, improving user adoption of the system. Not only is the terminology configurable, you can change the way information is displayed, hide certain information from unauthorized users, you can easily control and validate your key business processes. But what if I need to continue using my ERP system? Will I have to enter the information in 2 separate systems? The answer is no, Salesforce can communicate with your ERP system or with any other system that your company has, in order to share information between the two. This will allow you, for example, to automatically send a work order to your ERP to be processed immediately and when your ERP is completed, the information will automatically travel back to Salesforce, which can notify your sales agent and / or your customer immediately.
It is also possible to develop special interfaces for your business, such as a panel of performance KPIs for your sales agents, a portal with information on the commissions and goals of your sellers, it is also possible to configure portals for your customers, so that they can interact with your company reviewing the latest news of your business and facilitating access to the creation of post-sale cases. The possibilities are endless since Salesforce has a development platform that allows you to extend the native functionalities of the system as much as you need it.