Postsale service is key to maintaining faithful contact with your customer. Salesforce provides a perfect platform to provide the most efficient service. Starting from a self-service module that can be connected to your website, to the implementation of everything that a modern and functional call center needs.
Each of the requirements can be categorized and automatically assigned to the right person in your company. Then, for the more complex cases, there are automatic escalation processes that will allow you to closely follow up on situations that require more delicate attention.
You can receive cases from different channels, for example, website, offices, call center, social networks, etc. Each of them will be categorized, assigned, processed and automatically scaled. Once resolved, the client will be notified automatically upon its resolution or an hour of call will be scheduled so that an executive can contact him personally.