Sales Cloud
Automotive
Comprehensive ecosystem for headquarters, dealerships, and workshops
Over 15 years connecting Honda Chile's entire network on a single Salesforce platform—from vehicle import to after-sales service.
The Challenge
As the parent company, Honda needed full visibility into sales across its entire nationwide dealership network. The goal went beyond recording transactions—they needed to forecast import volumes, standardize customer service, streamline credit approvals, and maintain a complete history for every vehicle from the moment it left the lot.
Our Solution
Over the course of a 15+ year strategic partnership, we built a comprehensive Salesforce ecosystem that connects headquarters, dealerships, and authorized workshops:
A centralized hub where dealership advisors manage the full sales cycle: instant quoting, deal registration, and automated credit scoring through integrations with external financial systems.
Custom dashboards tracking rep performance—calls, SLAs, credit-backed deals—with dynamic bonus calculations updated in real time to drive results.
End-to-end asset management by VIN. Workshops log every service visit and parts replacement, building a unified vehicle history from import through the entire ownership lifecycle.
Automated workflows that notify reps when a customer hits the ideal renewal window, turning routine service touchpoints into a powerful retention engine.
The Impact
The result: complete traceability from import to after-sales maintenance. The incentive system drove a measurable lift in sales, while automated renewal campaigns and centralized workshop management turned customer service into a long-term loyalty engine.